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Caravan News 9

Director, Business Operations

To Apply: E-mail a resume and cover letter to Team President Jamie Cochrane at [email protected]

Position: DIRECTOR, BUSINESS OPERATIONS

Reports To: TEAM PRESIDENT

The Stockton Heat are in the business of offering exciting professional hockey at an affordable price, providing players and staff an opportunity to develop and mature while giving back to our community. We work every day to bring people together and provide fun, family entertainment, creating lasting memories. It’s who we are.

Duties & Responsibilities:

  • Collaborates with Arena sales staff on joint sales opportunities with Team President
  • Oversee all sales staff, collaborating with Team President to set individual and collective sales goals and strategy
  • Represents the Heat at business-to-business networking functions
  • Supplies the American Hockey League and Team President with sales reports, analytics and research as needed
  • Works closely with all Heat departments to ensure all marketing partnership obligations are executed and serviced internally and externally, and that measures of success, consistent with contracts, are met
  • Maintains the master marketing partnership inventory
  • Responsible for executing all game day operations in collaboration with Director, Game Operations, including in-game contests, concourse activities, and pre-game and in-game performances
  • Perform “event day” responsibilities while directing Heat front office staff and promotional team
  • Serve as the liaison between Stockton Arena command personnel and Heat front office staff during Heat home games
  • Assist in the hiring and training of promotional team and other game night staff
  • Coordinate in-game promotions and games for fan engagement
  • Sell, service, upgrade, cross-sell, seek referrals from corporate and group ticket relationships

Requirements: 

  • Bachelor’s Degree or equivalent
  • Proficiency with Microsoft Office
  • Strong written and verbal communications skills
  • Sales, servicing, administrative or operations experience in the sports and entertainment, or hospitality industry
  • Basic proficiency with technology and business analytics
  • Ability and interest in functioning as a member of a team, in a competitive environment, collaborating with others
  • Ability to multi-task efficiently
  • Experience in a managerial role

The Stockton Heat Hockey Club is an equal opportunity employer.

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